When many people use the word "community," they don't take into account the reality of those established and somewhat delicate networks. A community of people is one that shares a bond among its members, and as a property manager, taking over an established community means coming in as an outsider while attempting to become a part of that fabric.
Rather than allowing yourself to be overwhelmed by that challenge, you should take steps to make sure you embrace it. Below, you'll find a guide to some tips for a successful transition into new property management, allowing you to develop strong relationships with your residents that will serve you and your employer well.
While it may seem difficult to build a mass of attendance at management events, it's likely that each one you host will bring in some residents who you may not have previously met. Nothing can replace direct, face to face interaction in terms of building trust, and allowing your residents to see your personality will allow them to feel comfortable with you.
In order to get people in, of course, it's important that you work to make sure they're properly incentivized. Events like barbecues can be tempting for even reluctant residents, and you may even be able to find local vendors who are interested in dropping by to peddle their wares and help you meet the people.
As a renter, perhaps the most frustrating thing you can experience is having a property manager who seems as though they can never be reached. Unanswered phone messages and unreturned emails can quickly become sources of stress and annoyance, and they can strain what may already be a fragile relationship.
It's vital that you take every step possible to make sure your residents can contact you any time they need to. While you can't be on the job for every second of your life, while you're still learning a community it's extremely important that you're willing to commit to flexibility to serve your residents.
Every community has rules and regulations, and as the property manager, it's your job to make sure those are enforced. However, enforcement is possible without a hard edge, and rules can be followed without spurring resentment among residents. When issues arise, do your best to approach them from a personalized standpoint. It's not necessary to be soft or conciliatory all the time, but it's great for communication if your residents can truly feel your empathy and concerns.
For more tips on property management, consult with property managers near you.Share